Frequently Asked Questions

1. What is the turnaround time?

Our standard service turnaround time is estimated and displayed when you book an appointment. However, demand can affect this, so feel free to call, text or email us for the most up-to-date turnaround time. If you're in a rush, we offer an expedited service for an additional fee, allowing your gear to be completed faster than the current standard turnaround time. We’ll notify you if any unexpected delays occur. Thanks for your understanding!​

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2. Do you mount bindings?

No, we do not offer binding mounting services at this time.

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3. Do you adjust bindings?

No, we do not adjust ski or snowboard bindings at this time.

 

4. How can I pay?

Payment is due at pickup and can be made by cash or Venmo.
 

5. Why is there “stuff” or discoloration still on my edges after tuning?

The discoloration you may still see on your edges is from old rust that formed before the tune. Rust penetrates into the metal, not just the surface. When the edges are sharpened by machine, the surface rust is removed, but deeper rust that has already eaten into the steel can remain visible. This does not affect edge sharpness or performance, but it cannot be fully removed without removing excessive edge material.

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6. Do you need my boots for tuning?

No, we don't need boots for any tuning service we offer.

7. Do you sell equipment?

No, we focus solely on ski/snowboard tuning services. For ski equipment, check out local stores like Wenham Sports Stop, Sun and Ski, or Ski Haus.

 

8. Do you buy used equipment?

No, but you can sell your used gear at Play It Again Sports or local ski swaps. Craigslist and Facebook Marketplace are also good options.

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9. How often should I tune my skis?

We recommend tuning your skis or snowboards every 10-15 ski/board days, but regular waxing will keep your base fresh and will require less stone grinds in the future.

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10. Do you do P-Tex repairs?

Yes, we do offer P-Tex and core shot repairs. These are part of either our Standard or Performance Tunes.

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11. Do you Offer Base Grinds?

Yes, we do! If your base is scratched up and needs to be refreshed, book either our Standard or Performance Tunes.

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12. Have another Question?

Feel free to contact us! We’re happy to help and will respond as soon as possible.